|FREQUENTLY ASKED QUESTIONS
- How do I place an
- How soon will my
account be set up and ready for use?
- Is there a minimum
- How do I register
a domain name? (And other domain-related questions)
- How can we offer
such a good deal?
- How can you offer
an "unlimited" account? Is it really unlimited?
- Are there any restrictions
to the content I can host?
- Is my site backed
up and how often?
- How fast are your
- What kind of support
can I expect?
- How do I create
and use custom name servers?
- How do I get my
- I want to get started
right away, but my domain name hasn't transferred yet. How
do I do it?
- What is the path
- What is the path
- What is the full
server path to my home directory?
- Where should I put
CGI scripts for my domain?
- I uploaded my files,
but I don't see my page?
- How can I see my
site before the domain has resolved?
- How do I access
my reseller skeleton directory?
- Can I upgrade my
plan or features later?
- How can I change
my account or billing information?
- What happens if
I go over the bandwidth limit for my account?
- What methods of
payment can I use?
- How do I cancel
- What about billing
and over-due policies?
- How do I place an order?
Orders are placed from the order page.
All plans other than Linux Shared Hosting plans will be
manually set-up. Please complete the order form to order
VPS or dedicated servers. Custom plans should open a sales
ticket from the helpdesk..
- How soon will my account be set up
and ready for use?
When you order your Linux cpanel account online, our automated
system will set up your account immediately. You will receive
a welcome email with your login and other important information.
All other accounts are setup manually. Such accounts are
typically set up within one day. As soon as your account
is set up you can immediately begin uploading your web site
files. It may take up to 3 days for your DNS to resolve,
depending on your ISP. Most resolve within 1 day or less.
- Is there a minimum time contract/commitment?
There is no commitment or contract. You can pay monthly
or yearly. You can also cancel at any time.
- How do I register a domain name? (And
other domain-related questions)
Domain registration and answers can be found by clicking
here >> domain
- How can we offer such a good deal?
First of all, we are a true wholesale hosting provider.
Most hosting sellers on the web are not wholesale web hosting
providers but just hosts offering reseller plans. Second,
most of our customers run small businesses or personal web
sites, which don't use much disk space or bandwidth on our
servers. As a result, even our most demanding business clients
are able to save money by signing up for the same packages
as everyone else. Third, we don't spend a lot of money on
advertising. We rely primarily on word-of-mouth advertising,
which doesn't cost us anything (we just have to offer a
product that people want to tell their friends about).
- How can you offer an "unlimited"
hosting account? Is it really unlimited?
Unlimited hosting accounts have no defined limit as per
our TOS, which states that shared
account usage must be reasonably accommodated by a shared
server. Think of an account offering unlimited email addresses.
This does not mean you can host 6 billion accounts on a
shared webserver, but at the same time there is no defined
number you must stay under. The idea is for us to give resellers
freedom to grow their accounts large enough that they can
easily afford to upgrade to their own dedicated server.
Shared hosting accounts may not to be used to host a collection
of media, Warez, or to backup your computer or another source.
They are for hosting web site content. These accounts may
not be used as a download mirror for your software or media.
All content stored on an unlimited account must be used
for “normal” website use. “Un-normal” usage is anything
that a shared server would not be able to provide under
standard circumstances and is at our discretion. If your
account requires CPU / memory resources that are not able
to be provided by a shared server, we may ask you to upgrade
to a semi-dedicated server (2-5 clients per server), VPS
(dedicated cpu / ram) or a dedicated server. If you are
unsure of whether your account may violate the policy for
shared hosting, please contact us prior to subscribing.
These policies are necessary in order to provide the best
server performance at the best price.
- Are there any restrictions to the
content I can host?
Yes, there is a specific list of items which violate our
Terms of Service. Please read our TOS
before signing up. In general we don't allow adult content,
and our shared servers can't be used for hosting/streaming
media, download mirrors, or storing large amounts of archives.
Please request a custom quote if you are in need of these
services to ensure you have adequate resources for your
- Is my site backed up and how often?
We do backups of all accounts nightly onto a second physical
drive. Clients are encouraged to make local backups of their
site from their cpanel account. If, in the unfortunate event,
something happens to your files, it is your responsibility
to have a local copy of your files.If you need files restored,
you may request to have us restore them from our backups
or from your local copy. Optional off-site backup solutions
are available on the services page and are encouraged, as
there is no such thing as having too many backups.
- How fast are your connections?
The primary data center that we utilize for shared servers
has joined eight (8) different Tier one backbone providers
together to form the best network infrastructure in the
industry. Their backbone border routers are Juniper M20's
and their fully redundant switching layer comprises a certified
six pack design of Cisco™ 6500 series switches. All customer
access switches in the data center, and there are hundreds
of them, are Cisco™ 2950 series switches designed for maximum
performance and uptime availability. Their current backbone
provider list running the BGP4 protocol is listed below.
UUNet - GigE Connection (1000Mbps)
Level 3 - GigE Connection (1000Mbps)
Time Warner - GigE Connection (1000Mbps)
Verio - GigE Connection (1000Mbps)
Global Crossing - GigE Connection (1000Mbps)
Allegiance Telecom - Dual GigE Connection (2000Mbps)
AboveNet - Dual GigE Connection (2000Mbps)
Sprint - GigE Connection (1000Mbps)
- What kind of support can I expect?
We have an excellent and well-trained support team in place
to help you 24x7. While we do not troubleshoot users' code,
you can expect us to resolve and technical issues relating
to the server, or programs we provide on the server, in
a timely manner. To view the complete list of support options
available to you, please see the support
- How do I create and use custom name
This is such a popular question that we had to make a special
page dedicated to showing you how to create your own custom
name servers. Please go to the custom
name server tutorial page.
- How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com
See our knowledge base subject about SMTP servers on
our helpdesk page if this does not work for you.
* set SMTP authorization to on in your
email program .
You can login to your webmail via your cPanel, or you
can use one of the following web address formats:
- I want to get started right away,
but my domain name hasn't transferred yet. How do I do it?
You can ftp directly to the server IP using your account
username and password provided in your welcome mail. You
can also upload files using the file manager in your cPanel.
- What is the path to perl?
- What is the path to sendmail?
- What is the full server path to my
- Where should I put CGI scripts for
All CGI scripts should be uploaded to the cgi-bin folder,
for your domain. Be sure to follow the instructions for
the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from script
to script. The full server path to your cgi-bin is /home/username/public_html/cgi-bin.
Contact us before uploading any CGI scripts that could potentially
require excessive CPU resources to ensure uninterrupted
service for your account.
- I uploaded my files, but I don't see
First, make sure you have placed an index file (ex. index.html)
in the public_html directory. Next, make
sure your domain has resolved to our name servers. You can
do this at http://www.internic.com/whois.html.
If you have verified that you can see the index file in
your public_html file, AND that your DNS has resolved to
our name servers, try one more thing. Close your internet
browser, delete all temp internet files, cookies, and clear
the history. Then turn off your computer, and turn off the
power to your modem and router to reset the DNS information.
Then turn everything back on again and try to access your
site. If you still cannot access it, please contact the
- How can I see my site before the domain
has resolved on cpanel?
Use this format to view it from your internet browser:
SERVERIP with the IP address of your server, and username
with your account username (Don't forget the ending slash.).
If you find that this function is not working, and you
need to view an account, please contact the support department.
- How do I access my reseller skeleton
You can use your reseller skeleton directory to place default
pages in your customers' accounts. Your skeleton directory
is located at /home/resellerusername/cpanel3-skel
You can also access it by logging into the cPanel of your
reseller account. You use the same login that you use to
access your WHM, but you use 2082 instead of 2086. Then
click on the file manager and you will see a directory named
Account and Billing Questions
- Can I upgrade my hosting plan
Yes, you may upgrade your account at any time. If
you would like to upgrade your account, please contact
the sales department with your request, and they will
send you instructions for upgrading your account.
There are no additional fees for upgrading; you pay
only the pro-rated difference between the two plans.
- How can I change my account
or billing information?
If you need to update your account or billing information
please contact the sales/billing department from the support
- What happens if I go over the
bandwidth limit for my account?
Your account will be suspended for the remainder of the
month, and you will be given the opportunity to upgrade
to the next larger plan. If you are on a dedicated server,
then you will be invoiced at the rate of $0.60 per GB. Discounted
Bandwidth is available if prepaid before the 1st of the
- What methods of payment can
We accept payments via Paypal and using any credit card
Paypal - VISA, MC, Am. Express, VISA/MC debit
cards, bank transfer, eCheck, Paypal balance.
2Checkout - VISA, MC, Am. Express, Discover,
Diner's Club, JBC, VISA/MC debit cards.
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- How do I cancel my Account?
You may cancel your hosting subscription in your Paypal
or 2checkout account. If you paid by 2Checkout, in
addition please send a cancellation email to firstname.lastname@example.org.
Your account will be removed from the server upon
- What about billing and over-due policies?
Shared hosting accounts will be given a grace period of
6 days, if payment is not received within the grace period
the unpaid account will be deleted from the server. Dedicated
servers have a grace period of 3 days.